Q: Why is the top of my candle rough or pitted after I burn it?
A: This is caused when the hot wax in the melted pool cools and solidifies at an inconsistent rate. You haven't done anything incorrectly, this is a feature of pure soy wax.
This actually shows you that you have an all-natural pure soy wax candle !!
Q: Why wont my wick stay lit?
A: This may be because the wick is too short or the wick is drowning in a pool of wax. You need to carefully soak up the melted wax around the wick with a paper towel (do not do this with a lit wick). Then wait a minute or so, relight your candle and repeat this process till your wood wick has room to breath. Relight and enjoy!
Q: Why is there black stuff on my wick?
A: You may see that after each burn your wood wick gets soot build-up, this will need to be removed before relighting. (Only remove soot if the candle is cold). Do this by gently pinching the wick. The soot should naturally break away. Try to prevent dropping any pieces into the candle.
Q: How long do I have to wait for my order?
A: I aim to create every candle the day I receive the order, if not the next day. After being made Luminary Candles take 24hours to fully set, it will then be safely shipped with Australia Post.
Q: Why should I buy Soy Wax Candles over Paraffin Candles?
A: Soy Wax is non-toxic, contains nothing artificial and is derived from soy beans. Paraffin is made of petroleum oil which produces harmful by-products when burnt or melted. It's also known that Paraffin Wax releases at least 11 known toxins (carcinogens) into the air.