1. Do you ship?

  • Yes, we ship within the USA and to Canada (Canda orders: Please call to finalize your orders, due to duty tax)

 

2. How far in advance should I order for an event?

  • As far in advance as possible. All items are hand made to your specification, this is why we are able to offer such a large selection. Therefore, we ask all of our clients to place their order(s) as soon as possible. Typical orders take 3-5 days to produce and allow additional 3-5 days for shipping. Rush orders are available, with a 15% rush fee.

 

3. Will the product melt?

  • Yes, if you leave it in the heat, throw it in a fire pit, hold it over an open flame, point a heat gun on it, or any other method to melt wax. Otherwise if used properly and as instructed this product should last you for many years.

 

4. How do you clean the wax?

  • We have found that goo-gone works the best.

 

5. How do you illuminate the wax?

  • We use fuel cells, battery operated lights, or votive candles. In our opinion fuel cells and rechargeable candles work the best. Fuel cells are disposable oil lamps which typically burn up to 10 hours and do not leave a mess within the hollow wax. Also note, fuel cells are safer to use than a votive candle;  because once they burn down the flame goes out on it's own. DO NOT USE TEA LIGHTS, or any source that has metal or similar composite as it will melt the wax from within.

 

6. What is your minimum order for non-retail stores?

  • No minimum for retail purchases. $250 minimum opening order for wholesale orders. Minimum of 20 units for bulk pricing when mixing and matching sizes.  Our online cart offers per size bulk discounts, to order bulk with multiple sizes please create an account and contact us so we can update your account to bulk.

 

7. What colors are available and do all colors glow?

  • Please note our color chart for available colors. However custom colors are available and can be purchased online. The darker the color the less glow. Black does not illuminate at all, cranberry illuminates a soft glow.

 

8. Return Policy?

  • As each order are manufactured as time of order all orders are considered artisian work and thus all sales are final. Please contact us if you have questions about our product prior to ordering to ensure your satisfaction.


Thank you for your time and consideration,

Vessel Decor, LLC.